FREQUENTLY ASKED QUESTIONS (FAQ)

 

• How do I get my package? 

Upon completion from the checkout page, we recieve an invoice containing details you initially provided of your preferred address for delivery within minutes, our team in-charge of logistics get right to work by creating your unique tracking number so as to send out your order using a recognized shipping agency such as USPS, FedEx or UPS. Within 24 hours or less (If order is made on a working day) your tracking number is sent by our valid contact mail to your provided contact information to be used to track your order right to your doorstep!

How can I contact support?

        You can reach us via Whatsapp or email  

How long does delivery take?

Processing orders usually takes 1-2 business days. Delivery time depends on your location ( For customers within the US, delivery often takes 3 days, International delivery may take up to a week) 

Do you offer tracking for orders? 

Yes of course! Once your order ships, you will receive your tracking number via email

• ACCOUNT & SECURITY 

Is my information safe on your site?

Absolutely! We use SSL encryption and do not share your data with any third parties 

Do I need an account to order?

NO. Although we advise you to create one to be able to track your order progress, save details and access exclusive features

• Others 

Do you offer refunds or replacements?

Refunds and replacements are available only if the product is defective or the wrong item was sent, contact us within 48 hours of delivery for a refund or replacement.